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Return and Exchange Policy

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Last Updated: October 2024

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At Nature's Gleam, we are dedicated to ensuring your satisfaction with our products. Please review our return and exchange policy below to understand how we manage these processes.

1. Return Process

  • Returning Items: To initiate a return for a product via our product partner Printful, please send the item(s) to our return address at Printful, Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ. Ensure that the items are in their original condition with tags attached and packaging intact.

  • Replacement Handling: As part of our integration with Teemill, we will handle the replacement process for you. We will use the Sample Store in our Teemill account to order a replacement item for the customer. The replacement will be shipped directly to the customer’s address.

2. Exchanges

  • Exchange Procedure: For exchanges from our product partner Printful, return the original item to the Printful facility at Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ. We will place an order for the replacement item, ensuring it is shipped to the customer’s address.

3. Teemill Returns

  • Returns and Exchanges: We do not handle returns or exchanges directly. If you wish to return an item, please send it to our business address.

  • Faulty Items: If you receive a faulty product, please contact us via email or live chat with a photo and description of the issue. We will arrange for a replacement or refund.

  • Return Conditions: The return and exchange rate for Teemill products is around 3-4%, so as long as items are listed correctly, returns should be minimal.

4. Two Fifteen

  • Returns Policy: Each product is printed to order. Returns are only accepted if there is a fault with the item.

  • Change of Mind: If you change your mind, you will need to manage the return yourself, as we cannot accept returns for non-faulty items.

5. Inkthreadable

  • Returns Policy: Similar to Two Fifteen, each product is printed to order, and returns are only accepted for faulty items.

  • Change of Mind: If you change your mind, you will need to handle the return yourself.

6. Gelato

  • Returns Policy: We do not support returns for personalised products. If you wish to submit a new order, you will be responsible for the costs associated with that order.

7. Return and Exchange Rate

  • Return Rate: Our overall return and exchange rate is approximately 3-4%. We strive to provide accurate product listings to minimise returns and exchanges.

8. Handling Returned Items

  • Utilising Returned Items: Returned items may be used for promotional purposes or photoshoots. If you have no use for the returned items, you may choose to participate in the Remill programme. This programme allows us to remake returned items into new products, ensuring the material remains in use. Contact us for instructions on returning items for the Remill programme.

9. Claims

  • Misprinted/Damaged/Defective Items: Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt. Claims found to be errors on our part will be covered at our expense.

  • Lost Packages: For lost packages, claims must be made within 30 days of the estimated delivery date.

10. Address Issues

  • Wrong Address: For Printful, if an address provided is deemed insufficient by the courier, the shipment will be returned to the Printful facility. You will be responsible for reshipping costs once we have confirmed an updated address (if applicable).

  • Unclaimed Shipments: Unclaimed shipments returned to the Printful facility will incur reshipping costs if necessary.

11. Sealed Goods

  • Face Masks and Other Sealed Goods: We do not accept returns of sealed goods, such as face masks, due to health or hygiene reasons. Returned orders of such items will be disposed of.

12. Returns by Customers

  • Customer Returns: We recommend advising customers to contact us before returning any products. Except for customers in Brazil, we do not refund orders for buyer’s remorse. Returns and size exchanges are handled at your expense and discretion. If you choose to accept returns or exchanges, you will need to place a new order for a different size or product at your own cost. Customers in Brazil must contact our Customer Service within 7 consecutive days of receiving the item, providing a photo of the product. The request will be evaluated, and refunds may not be possible if the product is used or damaged.

13. EU Consumer Rights

  • EU Consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal may not apply to:

    • Goods made to the consumer's specifications or clearly personalised.

    • Sealed goods which were unsealed after delivery and are not suitable for return due to health or hygiene reasons. Printful reserves the right to refuse returns at its sole discretion.

14. Contact Us

For any questions or further assistance regarding returns and exchanges, please contact us at:
Nature's Gleam
fiona@naturesgleam.co.uk
17 Reculver Rise, Reculver Lane, Reculver, Kent CT6 6SS

Thank you for shopping with Nature's Gleam. We appreciate your understanding and cooperation.

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